Providing excellent customer service has become one of the most important factors in business success. Companies that offer the best customer service devote lots of…
Tag: customer service
Introduction According to an American Express study, “Americans will spend 9% more with companies that provide excellent service.” The customer experience (sometimes referred to as CX) is…
Introduction Why do some businesses fail and others thrive? According to Bloomberg, 8 out of 10 entrepreneurs who start businesses fail within the first 18 months.…