We outperform our competitors in B2B receivables recovery.
As a premier B2B insurance debt and accounts receivables recovery specialist, the value we bring to our clients is the ability to recover the most dollars in the shortest period of time, without compromising amounts owed. Our four-phase approach to collections yields greater results in a shorter period than our competitors.
We are highly regarded and respected for licensure, compliance, bonding and insurance, exceeding state and federal mandates, and providing the most diverse suite of specialty recovery services unrivaled by conventional collection agencies.
The best testament to our abilities, strengths and expertise is from the customers who entrust their assets to Brown & Joseph.
Dedicated Customer Care
Brown & Joseph’s Client Services Department works diligently to maintain our client portfolios and communications, all while ensuring the highest level of customer satisfaction.
Each client is assigned a dedicated representative during our onboarding process. This Brown & Joseph representative is responsible for documenting all requests and is the liaison between the client and all our departments. Their job is to make sure the requests to and from our clients are documented and managed.
The coordination of the entire collection operation is leveraged by the outstanding professional communication of our customer care team. They not only serve as a liaison, but also strive to bring new ideas to the attention of each client — something that works well for one company might also be a perfect fit for another.
With an outstanding 98.2% client retention rate over the last 25+ years, Brown & Joseph’s expert client services team has set the industry standard for excellent customer service.
Technology to move your business forward
Brown & Joseph uses ARM STRONG™, our proprietary industry leading, end-to-end collections platform that provides 24/7 access to detailed claim information with 100% transparency to all collector activities. Built in partnership with Salesforce.com — the world’s #1 cloud-based customer relationship management (CRM) software provider — ARM STRONG™ automates and accelerates key functions of debt collection, eliminating delays and pain points.
Robust Client Service Features
24/7 Client Access Portal
Among ARM STONG’s most popular features with clients are its advanced analytics and reporting capabilities, as well as our easy-to-use ARMSTONG Customer Portal that makes our process completely transparent to you. This portal allows you 24×7 access from anywhere, including mobile devices. All client data is encrypted and protected, and disaster recovery is part of the solution. You can process electronic payments, debit, credit and ACH right from the portal and view activity, including calls and emails.
Customized Reports
Brown & Joseph customizes the delivery of all our reports to the needs of each client, enabling them to make the most informed decisions on their accounts receivable management strategies.
Premium Audits
We are the only collection agency with the onsite resources of CPAudits, a Brown & Joseph-ARMStrong RM™ company- that provides premium audit services to our insurance clients across the U.S.
Litigation & Bankruptcy
As a member of the Commercial Law League of America, Brown & Joseph has a network of attorneys nationwide that will help you during the litigation process at no extra cost.
Root Cause Analysis
The Brown & Joseph business intelligence department helps our clients recover more revenue by analyzing a variety of factors that impact the collection process, like payment trends and consumer data.
Management-Controlled Work Queues
Our software allows the Brown & Joseph management team to establish and prioritize work queues based on collection productivity.
Custom Service Modules
Our service modules are individually customized for each client and documented with Standard Operating Procedures (SOP) for Production (PSOP) and Client (CSOP).
Workflow Automation
Utilizing industry best practices, we establish client-specific business rules which automate the distribution of accounts.
Data Enrichment
Powered by multiple business information aggregators, client referrals are matched against millions of contact and company profiles to drive right party contacts, information data packets to profile businesses and financial records to enable our team to expedite the recovery process, increase recoveries and provide deeper information intelligence to our clients on their book of business.
Contingency Fee
Brown & Joseph operates on a contingency-fee basis, meaning if we don’t collect anything, you don’t pay anything.
No-Commitment 2nd Placements
The Brown & Joseph 2nd Placement Program is the perfect way to “test drive” our unique capabilities. We will review and score all accounts returned by your first agency as uncollectible and report our findings to you at no cost, and without disrupting any ongoing or current vendor relationships.