Healthcare Industry Collections
Brown & Joseph provides several service options to assist health payers with their customer service interactions and overpayment and premium recovery efforts.
Our specialists understand the sensitivity involved in healthcare recovery and take a soft, empathetic approach, protecting your brand and customer relationships.
Customer Interaction Services
- ID Card Requests
- Billing Inquiries
- Dual Eligibility
- Temporary Address Changes
- PCP Inquiries and Changes
- Inbound Customer Service Calls
- Temporary Staffing for Open Enrollment
Third Party Services
- Group Premium Recovery
- Member Premium Recovery
- Provider Overpayments
- Member Overpayments
- Grace Period Premium Collections
- Pharmacy Retroactive Terminations
Healthcare Collection Features
Licensure & Compliance
Brown & Joseph is highly regarded and respected for licensure, compliance, bonding and insurance exceeding state and federal mandates.
- SSAE18 SOC 2 Type II
- Health Insurance Portability and Accountability Act (HIPAA) Compliant
- Fair Debt Collection Practices Act (FDCPA) Compliant
- PCI DSS Compliant
- Telephone Consumer Protection Act (TCPA) Compliant
- Fair Credit Reporting Act (FCRA) Compliant
- Foreign Corrupt Policy Act (FCPA) Compliant
- 100% Compliant with ALL 50 States’ Licensing Requirements
Our internal audit organization is a continuous cycle for improvement that propels Brown & Joseph’s performance for our customers. Additionally, our Quality Control Supervisor conducts ongoing performance audits of each recovery specialist to ensure compliance with:
- Laws and Regulations
- Company Rules & Procedure
- Financial Requirements