Healthcare Industry Collections
Brown & Joseph provides several service options to assist clients located in the Healthcare Industry with their customer service interactions, especially within the overpayment and premium recovery collection efforts.
Our specialists at Brown & Joseph understand the sensitivity involved in healthcare recovery collections and take a soft, empathetic approach, protecting your brand and customer relationships.
Customer Interaction Services
- ID Card Requests
- Billing Inquiries
- Dual Eligibility
- Temporary Address Changes
- PCP Inquiries and Changes
- Inbound Customer Service Calls
- Temporary Staffing for Open Enrollment
Third Party Services
- Group Premium Recovery
- Member Premium Recovery
- Provider Overpayments
- Member Overpayments
- Grace Period Premium Collections
- Pharmacy Retroactive Terminations
Healthcare Collection Features
Brand Protection
One of our top priorities is protecting the brand of our clients. We foster an environment that is built on promoting a favorable customer experience for our clients’ accounts.
Customized Reports
Brown & Joseph hosts a fully automated Reporting Console that refreshes and distributes reports automatically to anyone at any time and on any recurring schedule.
24/7 Client Access Portal
Among ARM STONG’s most popular features with clients are its advanced analytics and reporting capabilities, as well as our easy-to-use ARMSTONG Customer Portal that makes our process completely transparent to you. This portal allows you 24×7 access from anywhere, including mobile devices. All client data is encrypted and protected, and disaster recovery is part of the solution. You can process electronic payments, debit, credit and ACH right from the portal and view activity, including calls and emails.
Data Enrichment
Powered by multiple business information aggregators, client referrals are matched against millions of contact and company profiles to drive right party contacts, information data packets to profile businesses and financial records to enable our team to expedite the recovery process, increase recoveries and provide deeper information intelligence to our clients on their book of business.
Licensure & Compliance
Brown & Joseph is highly regarded and respected for licensure, compliance, bonding and insurance exceeding state and federal mandates.
- SSAE18 SOC 2 Type II
- Health Insurance Portability and Accountability Act (HIPAA) Compliant
- Fair Debt Collection Practices Act (FDCPA) Compliant
- PCI DSS Compliant
- Telephone Consumer Protection Act (TCPA) Compliant
- Fair Credit Reporting Act (FCRA) Compliant
- Foreign Corrupt Policy Act (FCPA) Compliant
- 100% Compliant with ALL 50 States’ Licensing Requirements
Our internal audit organization is a continuous cycle for improvement that propels Brown & Joseph’s performance for our customers. Additionally, our Quality Control Supervisor conducts ongoing performance audits of each recovery specialist to ensure compliance with:
- Laws and Regulations
- Company Rules & Procedure
- Financial Requirements
