Healthcare Industry Collections
Brown & Joseph provides several service options to assist health payers with their customer service interactions and overpayment and premium recovery efforts.
Our specialists understand the sensitivity involved in healthcare recovery and take a soft, empathetic approach, protecting your brand and customer relationships.
Customer Interaction Services
- ID Card Requests
- Billing Inquiries
- Dual Eligibility
- Temporary Address Changes
- PCP Inquiries and Changes
- Inbound Customer Service Calls
- Temporary Staffing for Open Enrollment
Third Party Services
- Group Premium Recovery
- Member Premium Recovery
- Provider Overpayments
- Member Overpayments
- Grace Period Premium Collections
- Pharmacy Retroactive Terminations
Healthcare Collection Features
Brand Protection
One of our top priorities is protecting the brand of our clients. We foster an environment that is built on promoting a favorable customer experience for our clients’ accounts.
Customized Reports
Brown & Joseph hosts a fully automated Reporting Console that refreshes and distributes reports automatically to anyone at any time and on any recurring schedule.
24/7 Open Access Portal
OpenAccess is the 24/7 online portal that allows our clients to view their accounts and securely place new accounts for collection at any time.
Skip Tracing
Within our Special Investigations Unit (SIU) are several trained skip tracing specialists with years of experience in private investigations.
Licensure & Compliance
Brown & Joseph is highly regarded and respected for licensure, compliance, bonding and insurance exceeding state and federal mandates.
- SSAE18 SOC 2 Type II
- Health Insurance Portability and Accountability Act (HIPAA) Compliant
- Fair Debt Collection Practices Act (FDCPA) Compliant
- PCI DSS Compliant
- Telephone Consumer Protection Act (TCPA) Compliant
- Fair Credit Reporting Act (FCRA) Compliant
- Foreign Corrupt Policy Act (FCPA) Compliant
- 100% Compliant with ALL 50 States’ Licensing Requirements
Our internal audit organization is a continuous cycle for improvement that propels Brown & Joseph’s performance for our customers. Additionally, our Quality Control Supervisor conducts ongoing performance audits of each recovery specialist to ensure compliance with:
- Laws and Regulations
- Company Rules & Procedure
- Financial Requirements
