Brown & Joseph has been transforming the collection industry since 1996.
We have earned a winning reputation within the accounts receivable industry by routinely exceeding our clients’ expectations and staying true to our mission of continuous improvement.
As a simple, no-risk test to prove our top performance ability, many companies will compile all of their unpaid and uncollected accounts that their current collection agencies did not recover and have Brown & Joseph evaluate the true recovery potential in the 2nd placement portfolio.
Brown & Joseph consistently recovers higher percentages from this uncollected bad debt. Most often our recovery results in 2nd placements will equal and may even exceed the performance results of the original collection agency who handled the files as 1st placements.
Our results objectively demonstrate that we can collect what others cannot. Using business intelligence and analysis combined with our four-phase approach and backed by our audit resolution resources, Brown & Joseph enables our customers to optimize their business capital.
Our Mission & Values
Our mission is to deliver and sustain the highest quality, most effective and innovative solutions for accounts receivable management and to provide our employees with meaningful work in a healthy, exciting, productive and idea-inducing environment.
We commit to all employees and clients that we will consistently encourage openness, innovation and growth for all.
Unrivaled Collection Results
Typically, our debt recovery results for 2nd placements will equal or even exceed the performance results of the original collection agency who handled the files as 1st placements.
These results objectively demonstrate that Brown & Joseph can collect what others cannot.
In addition to providing more working capital and minimizing write-offs, our clients experience noticeable reductions in their own accounting, underwriting, auditing and claims administration expenses.
Using business intelligence and analysis combined with our four-phase approach and backed by our audit resolution resources, Brown & Joseph enables our customers to optimize their business capital.
Our people are our greatest asset.
The best process combined with the best technology isn’t what makes our company great–it is the people we work with and serve who make our company great.
Our staff consists of experienced premium auditors, insurance debt recovery specialists, LTD & STD case managers, overpayment calculation specialists, insurance debt collection attorneys, seasoned insurance collection veterans and insurance sales and marketing professionals.
Working together, their years of knowledge and course curriculum develop team members that are trained to deliver the best in class performance results.
Chief Executive Officer
CHIEF OPERATING OFFICER
Chief Production Officer
Executive vice president, sales
manager, client services
VICE PRESIDENT, TRAINING & DEVELOPMENT
director, business intelligence
executive vice president, sales
VICE PRESIDENT, COMMERCIAL INSURANCE OPERATIONS
vice president, finance
CHIEF INFORMATION OFFICER
DIRECTOR, HUMAN RESOURCES
Licensure & Compliance
Brown & Joseph sets the highest standard in licensure, compliance, insurance and bonding that exceed state and federal mandates.
Quality Control Process
Each of Brown & Joseph’s business disciplines have quantitative and qualitative key performance indicators (KPI) that are monitored daily, weekly, and monthly. This structure is built around recovering premium for our clients, ensuring a favorable customer experience for our customers and policyholders while protecting our client’s brand as an extension of their business process.
Our internal audit organization is continuous cycle for improvement that propels Brown & Joseph’s performance for our customers.
Our Quality Control Supervisor conducts ongoing performance audits of each recovery specialist to ensure compliance with:
- Laws and Regulations
- Company Rules & Procedure
- Financial Requirements
Additionally, the Brown & Joseph I.T. department conducts technological audits on each employee computer with software called Netwrix Auditor to ensure compliance with company policy and U.S. laws and regulations.
Ongoing audits conducted on Brown & Joseph by external government agencies include:
- PCI DSS
- SSAE Type II SOC 1
I.T. Security & Safeguards
Information security is a top priority for Brown & Joseph. With advancements in technology and ability to readily exchange information across channels, implementing safeguards and countermeasures to eliminate vulnerabilities is critical.
Our Security Incident Response/Review Team (SIRT) carries out the actions and responsibilities of key members starting with technology to production with each job discipline in between to ensure continuous levels of production for our client and security safeguards of the information are upheld to perform collection services.
Our Compliance Manager and Chief Information Officer work with several companies to ensure security standards are tested and certified. Our Security Program Manual details procedures for security measures: physical, information, computer, logical, data, access, internet usage, back up & recovery and incident response procedures.
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