Insurance Resources & Libraries
We are the only known collection agency who maintains continually updated resource libraries of NCCI/SCOPES, ISO/PAAS underwriting and claims manuals and proprietary reference database of thousands of sample standard ACORD policy provisions. We have developed a unique multi-state internet access directory to verify various insurance coverage and bond status.
Our insurance specialty segments are staffed with personnel proficient in respective lines of Property/Casualty and Life/Health coverages. We have experts in revenue cycle management who have years of experience in the combined fields of Credit Risk Management, Probability Scoring & Analytics, Digital Collection Technology, Legal Collection Techniques, International Debt Collection Relations, Bankruptcy Servicing, Special Asset Investigations, and Debt Portfolio Acquisitions. Our Business Processes are continually evolving to challenge the status quo to ensure our status of having the Best in Class Best Practices.
Ease of Use
Our forte, whether it is a new global carrier or local insurer testing a pilot program or an existing client bringing on a new portfolio of business, is to ensure that the onboarding is seamless and simple and does not interrupt the client’s regular business workflow. All resources are brought to bear and we spare no expense in adding staff to our client’s portfolios when needed to make certain that any extra influx work is handled expediently and efficiently.
Proprietary Resources & Protocols
We continually investigate alternate resources and methods to increase recovery and efficiencies. How we have integrated ACORD application language, NCCI provisions and Work Comp Bureau statutes into the collection process has proven to exponentially increase recovery. Our unique Work Comp Anonymous Non-Compliance Reporting is one of our most effective benefits. Our proprietary directories for Workers’ Compensation Verification Portals, Department of Transportation Commercial Vehicle Coverage Verification Portals and how we use them are only two of the trade secret methods we have developed.
Guaranteed Top Performance
Brown & Joseph is the only collection firm that will analyze and evaluate premiums and claims collection portfolios and show you how to maximize the optimum recovery percentages. This level of analytics becomes the standard recovery percentage that can be guaranteed as a Portfolio Benchmark that can be forecast.
We Collect What Others Can’t
As a simple no risk test to prove our top performance ability, many companies will compile all of their unpaid and uncollected collection accounts that their current collection agencies did not recover and have Brown & Joseph evaluate the true recovery potential in the 2nd placement portfolio. Brown & Joseph consistently is able to recover significant percentages from this uncollected bad debt. Most often our recovery results on 2nd placements will equal and may even exceed the performance results of the original collection agency who handled the files as 1st placements! Our results objectively demonstrate that we can collect what others cannot. Using business intelligence and analysis, with a two phased approach that engages the top insurance specialized collection agency, backed by our audit resolution resources and in house Law Office, Brown & Joseph enables our customers to optimize their capital for their business.