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Collection Process

Our Four-Phase Approach

Brown & Joseph goes beyond the “status quo” by providing B2B debt collections through our innovative four-phase recovery process.

Our process combines all of the best practices employed by commercial credit risk analysis companies, commercial collection agencies, debt collection law firms, and litigation law firms for the same contingency fee you pay for B2B debt collections.

The result? An increase in bad debt recovery percentages and a reduction in back-end legal costs, which positively effects on your bottom line.

  • Phase 1
    Credit Scoring & Risk Analysis

    All cases placed for collections are downloaded into our CollectOne mainframe system upon receipt. The files are then scored, and credit risk analysis is performed. We obtain information about the consumer’s ability to pay, including payment history trends, state and federal tax lien information, pending lawsuits, unsatisfied judgments, creditors, collection agency action, consumer’s present and past information, trending information showing whether payment trends are increasing or decreasing, and current risk factor.

    This information intelligence becomes a permanent part of the file and is available at any phase of the collection process, allowing our recovery agents to leverage this information and keep conversations centered on the consumer’s business and financial disposition. Within 24 hours of assignment, the file will be acknowledged to our clients and a written demand for payment will be mailed.

  • Phase 2
    File Segmentation & Assignment

    Using the credit score, credit risk analysis and balance size, files are segmented and prioritized by their predictive payment trend and balance. Files with high score, meaning low credit risk, are assigned to our specialized recovery agents for the initial phase of collections through Brown & Joseph.

    Files with medium to low scores, meaning high credit risk, tend to delay recovery with unsubstantiated disputes. These cases will be escalated to our in-house collection attorney law office for pre-litigation collection calls, without increasing contingency fees or charging fixed attorney fees and court costs.​

  • Phase 3
    Law Office Collections

    Difficult cases are assigned to The Leviton Law Firm, Brown & Joseph’s network debt collection law firm, which reduces litigation for our clients to less than half of 1% of all cases placed for collections.

    Utilizing The Leviton Law Firm during the initial phases of the collection process increases bad debt recovery percentages, secures higher settlements, reduces litigation costs, and saves time resolving the more difficult assignments, which reduces or eliminates costly judgment enforcement and filters accounts that were non-responsive to initial collection efforts but are responsive to pending litigation for failure to comply.

    As an extension of our client’s receivable management strategy, the records, notes, documentation are all transparent to the Leviton Law Firm. This eliminates any repetitive objections for nonpayment, reduces the resources needed from our client and streamlines the handling of an account at a reduced cost when compared to litigation. ​

  • Phase 4
    Litigation

    As a member of the Commercial Collection Agency Association section of the Commercial Law League of America (CLLA), Brown & Joseph maintains a national network of experienced litigation law firms. When a debt is not paid, our internal collection law team will review and recommend suit, when needed, based on the factual commercial credit scores and the commercial credit risk analysis obtained in our initial phase.

    The use of this credit and asset intelligence information and process greatly reduces the amount of non-profitable suits, judgments that cannot be enforced, litigation costs and costly judgment enforcements. ​

How can we help?

Headquarters

One Pierce Place
Suite 700W
Itasca, IL 60143

Call

(847) 758-3000

Email

info@brownandjoseph.com
marketing@brownandjoseph.com

Anonymous Hotline

(800) 216-0587

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