Brown & Joseph provides a complete suite of streamlined accounts receivable services to the healthcare industry.
Brown & Joseph is a demonstrated leader in the insurance industry specializing in property/casualty and healthcare receivables management.
Our company provides innovative and customized programs for business process outsourcing, early intervention recovery assistance, 3rd-party collections/recovery & litigation services for healthcare industry carriers.
Aged Overpayment Program
Focused on recovering aged
overpayments that have received
some level of internal recovery
treatment.
Early Intervention Program
Provides the claimant early
guidance and explanation, while
maximizing the ability to recover
income benefits.
Overpayment Autopilot Program
Fully-outsourced and
end-to-end solution – from
recalculation to letter generation
to recovery.
At Brown & Joseph, we pride ourselves in being the Healthcare industry recovery experts - Maximizing recoveries while protecting your name brand.
Service Features
Cutting Edge Technology
Our technology allows us to offer more
personalized multichannel interactions,
handle greater call volumes, and deliver
better results.
24/7 OpenAccess Portal
Clients can view files, run real-time
reports, and place new accounts for
collection 24/7 through our secure
online portal.
Custom Reporting
Our reporting repository can generate a
variety of custom reports to be delivered
on a daily, weekly, or monthly basis.
Customer Advocacy
Our agents ensure every contact is
treated fairly and consistently while
seeking a solution-based outcome.
Insurance Specialists
Our team of insurance trained
professionals have specialized
knowledge in all types of insurance
receivables.
KPI Review
We regularly meet with clients to
review key performance indicators
(KPIs) ensuring support for compliance,
regulatory and financial requirements.
Dedicated Support Team
Each client is assigned two dedicated
support personnel trained in insurance
subject matter issues with management
oversight.
Root Cause Analysis
Recover more revenue using real-time
data with our business intelligence
team’s payment trend analysis.