Understanding the Landscape of Insurance Industry Collections
The Importance of Premium Recovery in the Insurance Sector
Insurance organizations serve as the backbone of financial security for individuals and businesses. But when premiums go unpaid, it can impact cash flow, strain budgets, and affect long-term growth.
Premium recovery isn’t just about chasing balances—it’s about protecting your financial ecosystem. And that requires more than standard collections.
Why Collections Are Uniquely Challenging for Insurers
Insurance companies face distinct obstacles in debt recovery:
- Disjointed Systems: Policy data, billing, and communications are often spread across platforms.
- Regulatory Oversight: Agencies must navigate complex rules set by the CFPB, NAIC, and state regulators.
- Customer Sensitivity: Maintaining brand integrity and policyholder trust is essential—even during collections.
That’s why partnering with experts who truly understand the insurance space isn’t just helpful—it’s critical.
Where Most Collections Stop—And Brown & Joseph Begins
The First Placement Limitation
Typically, accounts are handed to a collection agency after internal follow-ups stall. This “first placement” agency makes initial attempts to recover funds—but if efforts fall short, the accounts are marked as uncollectible and returned.
Common Reasons Accounts Are Deemed Unrecoverable
- Outdated or incomplete contact information
- Policyholder disputes or cancellations
- Bankruptcy
- Insufficient follow-up
- Generic outreach tactics
The truth? Many of these accounts still have untapped recovery potential.
Introducing Brown & Joseph’s Second Placement Review
A Smarter Second Look
Brown & Joseph’s Second Placement Review gives insurers another chance at recovery—without disruption, added cost, or vendor conflict.
We evaluate files that your first agency returned as uncollectible, using proprietary scoring and analysis to determine which accounts are worth revisiting. Our strategies are tailored, data-driven, and built for the nuances of insurance premiums.
No Disruption. No Risk. Just Results.
- No system changes required
- No interference with current vendors
- No upfront fees or obligations
- No legal exposure
It’s a plug-and-play approach to recover revenue that’s already in your system—without shifting resources or reworking processes.
Real Value, Proven Methods: A $2.5 Billion Recovery Track Record
For almost 30 years, Brown & Joseph has helped insurance clients recover more than $3 billion in unpaid premiums. Our experience spans life, health, commercial, P&C, surplus lines, and more.
While recovery rates vary by case, insurers who engage us for second placements often uncover meaningful working capital from accounts they assumed were exhausted.
Traditional Agencies vs. Brown & Joseph
| Feature | Traditional Collection Agency | Brown & Joseph Second Placement |
| Recovery Effort | Front-end only | Strategic, second-layer analysis |
| Cost | Commission-based or fixed | No upfront fee; success-based |
| Workflow Impact | May disrupt operations | Zero operational disruption |
| Evaluation | Limited follow-up | Full data-driven review & scoring |
The Second Placement Advantage
Reopen Revenue from Closed Files
Some accounts get closed too soon—or too easily. Our process digs deeper, using industry-specific insights to discover recovery paths others miss.
Legal Escalation Included (With No Extra Cost)
If a policyholder refuses to cooperate, we initiate legal escalation through our proprietary process—without increasing your contingent fee. No hidden fees. No disruption. Just results.
Built-In Legal Network for Litigation & Bankruptcy
Brown & Joseph is a long-standing member of the Commercial Law League of America (CLLA). Our nationwide attorney network provides litigation and bankruptcy support while we pass cost savings to our partners through reduced litigation costs and competitive, standardized compensation structures. Whether it’s filing claims or managing disputes, we’ve got your legal back.
How the Process Works
- Submit Closed Files – You provide returned or written-off accounts.
- Evaluation & Scoring – We assess recovery potential using advanced analytics.
- Strategy Deployment – Our collectors launch customized outreach based on score tiers.
- Transparent Reporting – You receive insights, updates, and performance metrics.
- Recovered Funds – Payments are directed back to your organization, quickly and cleanly.
Why Leading Insurers Trust Brown & Joseph
- Industry-Specific Expertise
- SOC 2-Certified Security
- Regulatory Compliance (FDCPA, HIPAA, GLBA)
- Dedicated Client Portals for Real-Time Transparency
We’re not just another agency—we’re built for the unique complexities of insurance industry collections.
Frequently Asked Questions
Q: What types of premiums are recoverable?
A: Life, health, workers’ comp, P&C, surplus lines, and even agency/broker balances or audit premiums.
Q: How soon can I submit files for review?
A: As soon as your first agency returns them. The sooner we evaluate, the better the recovery potential.
Q: Does this disrupt our current agency relationships?
A: Not at all. Our second placement review runs independently.
Q: What does it cost to evaluate our files?
A: Nothing. You only pay if we collect.
Q: How soon can we see results?
A: Many clients begin seeing results in as little as 30–60 days.
Q: How is Brown & Joseph different?
A: We bring industry focus, legal resources, and unmatched transparency to every engagement.
Conclusion: A Second Chance to Recover More
You’ve already paid once to collect on these accounts. Let’s see if there’s more value to recover.
Brown & Joseph’s Second Placement Review offers a no-risk, no-interruption way to turn “uncollectible” into unexpected revenue.
Ready to Reclaim What Was Left Behind?
Joseph Falletti
VP of Business Development
847-621-6165
Joseph.Falletti@brownandjoseph.com
www.brownandjoseph.com
