Combine these services ensuring higher up-front recovery of overpayments while your claimants receive the highest level of service. Your team of claims managers will be free to focus on other important duties. While our expert team focuses on:
Our team generates your initial overpayment letter and places the newly generated balance in our Payment Recovery Vendor Program.
We are the first voice the claimant hears. The initial overpayment letter sent by your team directs the claimant to contact our office to arrange payment.
- Early Intervention Program
As soon as an account becomes delinquent (within 90 days), our early intervention team will pursue collection of overpayment balances with a soft customer service approach.
Our recovery team will engage on severely delinquent overpayments cases with a firm approach, as necessary case by case.