Insurance Industry Collections
Brown & Joseph’s insurance premium debt recovery team collects an average of 27% more on accounts that were returned by the 1st placement agency as uncollectible.
Our collection results speak for themselves – we’ve recovered over $2.5 billion in additional revenue for our clients over the past 25 years.
Premium Collections
For optimal efficiencies, Brown & Joseph’s P&C and L/H premium collection teams are segmented into units that handle either audits, earned premiums or group premiums. For many of our largest insurance company or major broker clients, we have found even greater efficiencies to have teams solely dedicated to handling their individual premium debt portfolios.
For our servicing carrier clients, we are staffed with assigned risk/residual market experts who ensure adherence to NCCI rules and other mandates required by various state pools, plans and funds.
Our recovery specialists possess intimate knowledge of each client’s policy servicing, accounting, underwriting and auditing operations, which has been proven to facilitate mutual productivity. Our Second Placement Agency Auditing Program provides the assurance that premium recoveries are maximized and that 1st placement agencies are fulfilling their obligations to meet performance expectations.
Claim Collections
Similar to premium collection operations, Brown & Joseph’s P&C and L/H claim collection teams are segmented into units that handle either deductibles or overpayments (including STD/LTD, provider overpayments, duplicates, and payments made in error/unjust enrichment).
Much of our success recovering provider overpayments is attributed to relationships we have built with overpayment reimbursement professionals at large medical facilities, ensuring that they prioritize our clients’ claims well before the hundreds of requests they receive daily from other insurers and/or collection vendors.
Credit Insurance
Since 2009 our company has specialized in Collection of Commercial Credit Insurance cases here in the U.S. and Canada.
Brown & Joseph/Altus currently represents 2 of the largest credit insurance companies in the world.
Our International Claims Team of Attorneys, Collectors, and Investigation Experts are specifically focused on all areas below to assist in the resolution and collection of credit insurance cases.
- Unprecedented collection recoveries
- Investigations and onsite visits
- Indemnification investigation reports
- Dispute detail and resolution
- Full and complete investigation reports on debtors and their companies here in the U.S.
- Piers reports on every waterborne shipment coming into U.S.
- Bankruptcy Proof of Claim Filings
- Fraud investigations
- Litigation
Insurance Collection Features
24/7 Client Access Portal
Among ARM STRONG’s most popular features with clients are its advanced analytics and reporting capabilities, as well as our easy-to-use ARMStrong Customer Portal that makes our process completely transparent to you. This portal allows you 24×7 access from anywhere, including mobile devices. All client data is encrypted and protected, and disaster recovery is part of the solution. You can process electronic payments, debit, credit and ACH right from the portal and view activity, including calls and emails.
Premium Audits
We are the only collection agency with the onsite resources of CPAudits, a Brown & Joseph company that provides premium audit services to insurance carriers nationwide.
Litigation & Bankruptcy
As a member of the Commercial Law League of America (CLLA), Brown & Joseph has a network of attorneys nationwide that will help you during the litigation process at no extra cost.
Customized Reports
Brown & Joseph hosts a fully automated Reporting Console that refreshes and distributes reports automatically to anyone at any time and on any recurring schedule.
Brand Protection
One of our top priorities is protecting the brand of our clients. We foster an environment that is built on promoting a favorable customer experience for our clients’ accounts.
Data Enrichment
Powered by multiple business information aggregators, client referrals are matched against millions of contact and company profiles to drive right party contacts, information data packets to profile businesses and financial records to enable our team to expedite the recovery process, increase recoveries and provide deeper information intelligence to our clients on the book of business.
CASE STUDY
How Brown & Joseph Reduced Bad Debt Write-Offs for a Top Insurance Carrier
No-Commitment 2nd Placements
The Brown & Joseph 2nd Placement Program is the perfect way to “test drive” our unique capabilities. We will review and score all accounts returned by your first agency as uncollectible and report our findings to you at no cost, and without disrupting any ongoing or current vendor relationships.