Customer Resolution Program
Our customer resolution programs are the best way to increase retention, reduce churn, respond to customer inquiries and better understand your customer needs. Customer retention by just 5% can lead to increased profits by 25 to 95%.
Our programs anticipate problems before they occur, provide effective solutions to remedy problems before they get out of hand. Proactive services builds a loyal customer base who are less likely to defect to a competitor. Information intelligence will give you more insight into your customers buying patterns.
Brown & Joseph’s programs will gather critical customer feedback, categorize the information, link the information to payment results and provide deep insight into a more favorable customer experience.