Menu Close

Telecom Industry Collections

Debt Collection Services for the Telecom Industry

Telecom recovery is unlike traditional recovery processes. Ongoing training, seminars and panel discussions with industry experts allow our recovery team to fully understand this highly competitive landscape. 

We have made significant investments in data and predictive analytics technology that provides real-time financial, asset, and credit information for our collection team.

Brown & Joseph has been recognized as a top-performing telecom collection group in the U.S. and we have been endorsed as a preferred vendor by major telecommunications clients. 

Our processes, procedures, security and results complement our clients’ accounts receivable management strategy.

Industry Knowledge & Experience Deliver Results

Contract knowledge is critical for our team to navigate the complexities of the account to resolution. Understanding early termination fee (ETF) calculations and data/roaming limits are essential. 

This industry knowledge and expertise in areas critical to telecommunications enable us to successfully overcome:

  • Carrier charges
  • Early termination disputes
  • Objections for non-payment 

From Our Blog

Telecom Debt Recovery Services

  • 1st & 3rd Party Collections
  • Contract Defaults
  • Dispute Resolution
  • Probability Scoring
  • Bankruptcy Servicing

Telecom Collection Features

Brown & Joseph offers a host of convenient features to our clients within the telecommunications industry.

Brand Protection

One of our top priorities is protecting the brand of our clients. We foster an environment that is built on promoting a favorable customer experience for our clients' accounts.

Guaranteed Results

Brown & Joseph operates on a contingency-fee basis, meaning if we don't collect anything, you don't pay anything.

24/7 Online Account Access

OpenAccess is the 24/7 online portal that allows our clients to view their accounts, run a wide variety of real-time reports and securely place new accounts for collection.

Attorney Assistance

As a member of the Commercial Law League of America, Brown & Joseph has a network of attorneys nationwide that will help you during the litigation process at no extra cost.

Customized Reports

Brown & Joseph hosts a fully automated Reporting Console that refreshes and distributes reports automatically to anyone at any time and on any recurring schedule.

Skip Tracing

Within our Special Investigations Unit are several trained skip tracing specialists with years of experience in private investigations.

Free Resource Library

All of our clients have access to our vast resource library filled with tools and advice for a better collection process.

Dedicated Customer Care Team

The vast majority of commercial collection agencies provide client services after the relationship begins mainly through their sales department or collection department. This also happens to be the number one source of client dissatisfaction. The reason is that most salespeople or collection staff are unavailable at the time of your call and have schedules that prohibit a rapid resolution.

Brown & Joseph’s Client Services Department faithfully strives to efficiently and effectively maintain all of our client portfolios and communications. We are the group within Brown & Joseph that acts on behalf of this organization to help build goodwill and loyalty by consistently delivering for our clients. We work with diligence, integrity, and diplomacy in an effort to establish ourselves as a valuable asset in guiding client development. With the ever-increasing complexity of our society, this dictates new methods and higher levels of client service that we strive to achieve.

Best-In-Class Client Services

With an outstanding 98.2% Client Retention Record over the last 20 years, Brown & Joseph’s expert communications and reporting team has proven to set the industry standard when it comes to delivering an exceptionally high-quality client experience.  

Brown & Joseph and CPAudits rely on our centralized customer care team. There are senior customer service reps assigned to each vertical and their daily objectives are to not only serve each client in the manner to which they have come to expect from us, but also to bring new ideas to the attention of each client. Something that works well for another company might also be a perfect fit for the next client.  The coordination of the entire operation is leveraged by the outstanding professional communication of our customer care team.

Contact Us

Send us a message using the contact form below and we will get back to you within one business day.


One Pierce Place
Suite 700W
Itasca, IL 60143


(847) 758-3000


Anonymous Hotline

(800) 216-0587

error: Content is protected