Debt Collection Services for the Telecom Industry
Telecom recovery is unlike traditional recovery processes. Ongoing training, seminars and panel discussions with industry experts allow our recovery team to fully understand this highly competitive landscape.
We have made significant investments in data and predictive analytics technology that provides real-time financial, asset, and credit information for our collection team.
Brown & Joseph has been recognized as a top-performing telecom collection group in the U.S. and we have been endorsed as a preferred vendor by major telecommunications clients.
Our processes, procedures, security and results complement our clients’ accounts receivable management strategy.
Industry Knowledge & Experience Deliver Results
Contract knowledge is critical for our team to navigate the complexities of the account to resolution. Understanding ETF calculations and data/roaming limits are essential.
This industry knowledge and expertise in areas critical to telecommunications enable us to successfully overcome the challenges of changing carriers, carrier charges, early termination disputes, and objections for non-payment which allows our collectors to avoid stalls for payment while educating the debtor on the necessity of payment.
Telecom Service Offerings
Telecom Collection Features
Brown & Joseph offers a host of convenient features to our clients within the telecommunications industry.
Dedicated Customer Care Team
The vast majority of commercial collection agencies provide client services after the relationship begins mainly through their sales department or collection department. This also happens to be the number one source of client dissatisfaction. The reason is that most salespeople or collection staff are unavailable at the time of your call and have schedules that prohibit a rapid resolution.
Brown & Joseph’s Client Services Department faithfully strives to efficiently and effectively maintain all of our client portfolios and communications. We are the group within Brown & Joseph that acts on behalf of this organization to help build goodwill and loyalty by consistently delivering for our clients. We work with diligence, integrity, and diplomacy in an effort to establish ourselves as a valuable asset in guiding client development. With the ever-increasing complexity of our society, this dictates new methods and higher levels of client service that we strive to achieve.
Best In Class Client Communications
With an outstanding 98.2% Client Retention Record over the last 20 years, Brown & Joseph’s expert communications and reporting team has proven to set the industry standard when it comes to delivering an exceptionally high-quality client experience.
Our Family of Clients
Brown & Joseph and CPAudits rely on our centralized customer care team. There are senior customer service reps assigned to each vertical and their daily objectives are to not only serve each client in the manner to which they have come to expect from us, but also to bring new ideas to the attention of each client. Something that works well for another company might also be a perfect fit for the next client. The coordination of the entire operation is leveraged by the outstanding professional communication of our customer care team.
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