Debt Collection Services for the Logistics Industry
Logistics debt recovery is unique, and at times complicated.
Ongoing training, seminars, and panel discussions with industry experts allow our logistics recovery team to fully understand this competitive landscape which enables us to provide the best results for our clients.
We have made significant investments in data and predictive analytics technology that provides real-time financial, asset and credit information for our collections team.
Since 1996, this business intelligence has enabled the Brown & Joseph logistics collection group to set the standard for logistics accounts receivable management.
This specialized recovery process has allowed Brown & Joseph to successfully overcome various industry challenges, such as:
- Damage claims
- Rate disputes
- Detention & demurrage charges
- Custom & duty fees
- Shipper/consignee disputes
- Backhaul claims
We train our collectors to communicate effectively with consumers. They are trained to be experts in their industry segment due to the complexity of the billing and collection process and are able to successfully explain what is owed and why.
Oftentimes, the issue is not the ability to pay but rather the need to explain/educate the consumer on the process for determining the amount due and various payment options available.
From Our Blog
Logistics Debt Recovery Services
Logistics Industry Collection Features
Brown & Joseph offers a host of convenient features to our clients within the logistics industry.
Dedicated Customer Care Team
The vast majority of commercial collection agencies provide client services after the relationship begins mainly through their sales department or collection department. This also happens to be the number one source of client dissatisfaction. The reason is that most salespeople or collection staff are unavailable at the time of your call and have schedules that prohibit a rapid resolution.
Brown & Joseph’s Client Services Department efficiently and effectively maintains all of our client portfolios and communications. Our client services team acts on behalf of this organization to help build goodwill and loyalty by consistently delivering for our clients. We work with diligence, integrity, and diplomacy in an effort to establish ourselves as a valuable asset in guiding client development. With the ever-increasing complexity of our society, this dictates new methods and higher levels of client service that we strive to achieve.
Best-In-Class Client Services
With an outstanding 98.2% Client Retention Record over the last 20 years, Brown & Joseph’s expert communications and reporting team has proven to set the industry standard when it comes to delivering an exceptionally high-quality client experience.
Brown & Joseph assigns senior customer service representatives to each vertical market. Their daily objectives are to not only serve each client in the manner to which they have come to expect from us, but also to bring new ideas to the attention of each client. Something that works well for another company might also be a perfect fit for the next client. The coordination of the entire operation is leveraged by the outstanding professional communication of our customer care team.
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