Debt Collection Services for the Insurance Industry
The insurance industry is a complex maze of calculations and regulations. Our staff is fully trained by experienced premium auditors, long and short term disability case managers, overpayment calculation specialists, insurance debt collection attorneys and seasoned insurance collection veterans.
Brown & Joseph’s insurance recovery team collects an average of 27% more on accounts that were returned by the 1st placement agency as uncollectible. Our Second Placement Agency Auditing Program provides the assurance that premium recoveries are maximized and that 1st placement agencies are fulfilling their obligations to meet performance expectations.
Our results speak for themselves – we’ve recovered over $2.5 billion in additional revenue for our clients over the past 22 years.
For optimal efficiencies, Brown & Joseph’s P&C and L/H premium collection divisions are further segmented into units that handle either audits, earned premiums or group. For many of our largest insurance company or major broker clients, we have found even greater efficiencies to have teams solely dedicated to handling their individual premium debt portfolios.
For our servicing carrier clients, we are staffed with an assigned risk/residual markets expert who ensures adherence to NCCI rules and other mandates required by various state pools, plans and funds. Not only is proficiency in the type of coverage an essential core competency of our resolution specialists, but intimate knowledge of each clients’ policy servicing, accounting, underwriting and auditing operatives has proven to facilitate mutual productivity.
Similar to premium collection operatives, Brown & Joseph’s P&C and L/H claims collection divisions are further segmented into units that handle either deductibles, overpayments (including STD/LTD, provider overpayments, duplicates, payments made in error/unjust enrichment), subrogation and construction defect.
Primarily with provider overpayments, much of our expeditious recovery success is contributed to our established relationships with the overpayment reimbursement operations at hundreds of the larger medical facilities, where the rapport we have built with them ensures that they prioritize reimbursements of our clients’ claims(s) well before the hundreds of requests they receive daily from other insurers and/or their collection vendors. For many of our largest health insurers, we have found greater efficiencies by building teams solely dedicated to handling their entire claims debt portfolios.
Whether premiums, claims, agent debits or premium finance deficiency balances, all of our expert, innovative and proprietary resources are brought to bear on each and every file. All efforts are exhausted to resolve all accounts without having to resort to our continually escalating recovery resources.
Brown & Joseph is the only collection agency that brings all these components together to give our commercial insurance clients the best results and service.
When collection vendor marketers contact insurers, most respond by saying they are happy with the service they receive from current vendors and do not want to consider changing for a number of reasons; reluctance, process, implementation, etc.
Several of our 250+ carrier and 1,000+ agent/broker clients had originally been content with their former vendors as well.
But, astute finance executives from top insurers realize that unless they compare their present vendor against an insurance-proficient and reputable collection firm, they will not be certain that they are receiving the highest quality of services available.
Estimated Audit Resolution Program (EARP)
The purpose of the EARP is to cover non-compliant and estimated audits into a continuous revenue stream based on a contingency fee, meaning if we don’t collect, you don’t pay. The EARP delivers efficiencies that reduce re-audit costs, internal soft costs and your overall Days Premium Outstanding (DPO).
Insurance Service Offerings
Insurance Collection Features
Brown & Joseph offers a host of convenient features to our clients.
Dedicated Customer Care Team
The vast majority of commercial collection agencies provide client services after the relationship begins mainly through their sales department or collection department. This also happens to be the number one source of client dissatisfaction. The reason is that most salespeople or collection staff are unavailable at the time of your call and have schedules that prohibit a rapid resolution.
Brown & Joseph’s Client Services Department faithfully strives to efficiently and effectively maintain all of our client portfolios and communications. We are the group within Brown & Joseph that acts on behalf of this organization to help build goodwill and loyalty by consistently delivering for our clients. We work with diligence, integrity, and diplomacy in an effort to establish ourselves as a valuable asset in guiding client development. With the ever-increasing complexity of our society, this dictates new methods and higher levels of client service that we strive to achieve.
Best In Class Client Communications
With an outstanding 98.2% Client Retention Record over the last 20 years, Brown & Joseph’s expert communications and reporting team has proven to set the industry standard when it comes to delivering an exceptionally high-quality client experience.
Our Family of Clients
Brown & Joseph and CPAudits rely on our centralized customer care team. There are senior customer service reps assigned to each vertical and their daily objectives are to not only serve each client in the manner to which they have come to expect from us, but also to bring new ideas to the attention of each client. Something that works well for another company might also be a perfect fit for the next client. The coordination of the entire operation is leveraged by the outstanding professional communication of our customer care team.
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