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Finance Industry Collections

Debt Collection Services for the Finance Industry

Our collections and recovery team has over 20 years of experience in collecting commercial and consumer financial services debt. We are highly skilled in mortgage, auto, credit card and consumer finance.

Under increasing burdens of regulation, cost pressures and business requirements to secure recurring revenue from business assets, our team has been recognized as an industry leader in developing and customizing accounts receivable management solutions to respond to these challenges.

Our agents have on the average of over 10 years of tenure with Brown & Joseph and our management team has on the average of over 20 years’ experience in the industry. We believe that our people, technology, metrics, and coaching and development are the keys to our success.

Finance Industry Collection Features

Brown & Joseph offers a host of convenient features to our clients within the financial services industry.

Brand Protection

One of our top priorities is protecting the brand of our clients. We foster an environment that is built on promoting a favorable customer experience for our clients' accounts.

Guaranteed Results

Brown & Joseph operates on a contingency-fee basis, meaning if we don't collect anything, you don't pay anything.

24/7 Online Account Access

OpenAccess is the 24/7 online portal that allows our clients to view their accounts, run a wide variety of real-time reports and securely place new accounts for collection.

Attorney Assistance

As a member of the Commercial Law League of America, Brown & Joseph has a network of attorneys nationwide that will help you during the litigation process at no extra cost.

Premium Audits

We are the only collection agency with the onsite resources of CPAudits, a Brown & Joseph company that provides premium audit services to insurance carriers nationwide.

Customized Reports

Brown & Joseph hosts a fully automated Reporting Console that refreshes and distributes reports automatically to anyone at any time and on any recurring schedule.

Skip Tracing

Within our Special Investigations Unit are several trained skip tracing specialists with years of experience in private investigations.

Free Resource Library

All of our clients have access to our vast resource library filled with tools and advice for a better collection process.

Dedicated Customer Care Team

The vast majority of commercial collection agencies provide client services after the relationship begins mainly through their sales department or collection department. This also happens to be the number one source of client dissatisfaction. The reason is that most salespeople or collection staff are unavailable at the time of your call and have schedules that prohibit a rapid resolution.

Brown & Joseph’s Client Services Department faithfully strives to efficiently and effectively maintain all of our client portfolios and communications. We are the group within Brown & Joseph that acts on behalf of this organization to help build goodwill and loyalty by consistently delivering for our clients. We work with diligence, integrity, and diplomacy in an effort to establish ourselves as a valuable asset in guiding client development. With the ever-increasing complexity of our society, this dictates new methods and higher levels of client service that we strive to achieve.

Best In Class Client Communications

With an outstanding 98.2% Client Retention Record over the last 20 years, Brown & Joseph’s expert communications and reporting team has proven to set the industry standard when it comes to delivering an exceptionally high-quality client experience.  

Our Family of Clients

Brown & Joseph and CPAudits rely on our centralized customer care team. There are senior customer service reps assigned to each vertical and their daily objectives are to not only serve each client in the manner to which they have come to expect from us, but also to bring new ideas to the attention of each client. Something that works well for another company might also be a perfect fit for the next client.  The coordination of the entire operation is leveraged by the outstanding professional communication of our customer care team.

Easy Onboarding

Statistics show that timeliness is the key to successful debt collection.

Your chances of collecting on a past-due account decrease each day, so we made our onboarding procedure quick and easy so you can start recovering more revenue right away.

Getting Started with Brown & Joseph- Step 1 | Debt Collection Agency | Brown & Joseph, LLC

Initial Call & Needs Assessment

First, you’ll speak to one of our representatives about your specific needs and financial goals.

Getting Started with Brown & Joseph- Step 2 | Debt Collection Agency | Brown & Joseph, LLC

Sign & Return Agreement

Next, you’ll be asked to sign and return a service agreement outlining our process, pricing and custom reports.

Getting Started with Brown & Joseph- Step 3 | Debt Collection Agency | Brown & Joseph, LLC

Submit Files for Collection!

Finally, you’ll be given access to our online claim submission portal where you can submit files for collection.

Already working with another agency? Ask about our no-commitment 2nd placements program

It's the perfect way to "test drive" our process without disrupting any current vendor relationships.

Associations & Certifications

Staying true to our mission of continuous improvement, Brown & Joseph partners with several industry associations to stay up-to-date on current events and challenges our clients may be facing. 

Contact Us

Send us a message using the contact form below and we will get back to you within one business day.

Headquarters

One Pierce Place
Suite 700W
Itasca, IL 60143

Call

(847) 758-3000

Email

info@brownandjoseph.com
marketing@brownandjoseph.com

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