Experience & Expertise – A Winning Combination
Due to the number of Staffing firms we count as valued clients for the past 20 years, we have developed a proprietary, integrated collection process incorporating credit scoring, primary, intermediate and final collections through our in house collection attorneys. Our superior knowledge of the industry results in dramatic improvement in the total revenue from your collection accounts. The success of this model also results in less than 2% of all files having to be litigated, which reduces your legal costs.
This industry focus has allowed detailed training and expertise in the areas critical to the staffing industry and includes areas such as:
Four Phase Recovery Process Link to Industry Main Page
Brown & Joseph’s four phase approach brings together all phases of the collection cycle into one. Our customers benefit from having all four phases integrated into one seamless process for the management of accounts requiring escalated attention to effect recovery. Brown & Joseph monitors each account individually to maximize the collection in the shortest period of time. Customers also receive credit scoring, asset investigation, predictive payment trends, and dollar segmentation in the prioritization of their accounts.
Cases are assigned to subject matter experts in our dedicated staffing collection division and/or our in-house law office for contingency fee collections. Accounts identified as more challenging, receive the impact of the law office for the same contingency fee assessed by our collection agency. Cases not recovered are reviewed by our legal and Special Investigations Unit (SIU) to determine the financial ability to pay and the legal strategies needed to collect. Cases that are evaluated for litigation to affect recovery are assigned to an attorney in the debtor’s locale for litigation when approved by our clients. Our litigation review process has reduced our client’s suit needs by 98%.
Brown & Joseph is endorsed and recommended by A.M. Best as an Expert Service Provider. We are a member ACA and the Commercial Collection Agency Association of the Commercial Law League of America. We are 100% compliant with ALL states licensing requirements. We are SSAE 16 and PCI certified as well FDCPA, FCRA, HIPAA and TCPA compliant.