Dedicated Customer Care
Proven by a 93% Client Retention Record over the last 20 years, Brown & Joseph’s Client Services team has one goal and one objective and that is to make certain that each client is satisfied with every aspect of our partnership.
Our highly skilled Client Services team serves as your single point of contact and advocate for your business needs. Our team monitors the progression of accounts through the entire collection life cycle ensuring we exercise all due diligence and that the best course of action is taken to protect the recovery opportunity. Our team coordinates all aspects of our clients’ accounts from reporting to remittance to daily interactions with any client interdepartmental operations including auditing, underwriting, claims administration, for updating the status of files. For each client, a Standard Operating Procedures guideline document is prepared to ensure all aspects of their accounts are communicated in accordance with their directives and know each person engaged in handling the file.