Our Network of Companies helping our Network of Clients
Brown & Joseph, Ltd., the Leviton Law Firm, and CPAudits (all Brown & Joseph companies) rely on our centralized Dedicated Customer Care team. There are senior customer service representatives assigned to each vertical unit and support team as an additional level of quality control. The daily objectives are to not only service each client in the manner they require and deserve, but also to share innovative ideas and solutions with each client. The coordination of the entire work flow, from Sales to Operations, is leveraged by the outstanding professional communication from our Customer Care Department.
Brown & Joseph Customer Resolution Program
Our customer resolution programs are the best way to increase retention, reduce churn, respond to customer inquiries and better understand your customer needs. Customer retention by just 5% can lead to increased profits by 25 to 95%.
Our programs anticipate problems before they occur, provide effective solutions to remedy problems before they get out of hand. Proactive services builds a loyal customer base who are less likely to defect to a competitor. Information intelligence will give you more insight into your customers buying patterns. Our programs will gather critical customer feedback, categorize the information, link the information to payment results and provide deep insight into a more favorable customer experience.