Customer Care 2018-01-08T13:54:47+00:00

Dedicated Customer Care

Proven by a 93% Client Retention Record over the last 20 years, Brown & Joseph’s Client Services team has one goal and one objective and that is to make certain that each client is satisfied with every aspect of our partnership. 

Our highly skilled Client Services team serves as your single point of contact and advocate for your business needs. Our team monitors the progression of accounts through the entire collection life cycle ensuring we exercise all due diligence and that the best course of action is taken to protect the recovery opportunity. Our team coordinates all aspects of our clients’ accounts from reporting to remittance to daily interactions with any client interdepartmental operations including auditing, underwriting, claims administration, for updating the status of files. For each client, a Standard Operating Procedures guideline document is prepared to ensure all aspects of their accounts are communicated in accordance with their directives and know each person engaged in handling the file.

Our Network of Companies helping our Network of Clients

Brown & Joseph, Ltd., the Leviton Law Firm, and CPAudits (all Brown & Joseph companies) rely on our centralized Dedicated Customer Care team. There are senior customer service representatives assigned to each vertical unit and support team as an additional level of quality control. The daily objectives are to not only service each client in the manner they require and deserve, but also to share innovative ideas and solutions with each client. The coordination of the entire work flow, from Sales to Operations, is leveraged by the outstanding professional communication from our Customer Care Department.

Brown & Joseph Customer Resolution Program

Our customer resolution programs are the best way to increase retention, reduce churn, respond to customer inquiries and better understand your customer needs. Customer retention by just 5% can lead to increased profits by 25 to 95%.

Our programs anticipate problems before they occur, provide effective solutions to remedy problems before they get out of hand. Proactive services builds a loyal customer base who are less likely to defect to a competitor. Information intelligence will give you more insight into your customers buying patterns. Our programs will gather critical customer feedback, categorize the information, link the information to payment results and provide deep insight into a more favorable customer experience.

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