Telecom Industry Collections
Telecom recovery is unlike traditional recovery processes.
Ongoing training, seminars and panel discussions with industry experts allow our recovery team to fully understand this highly competitive landscape.
We have made significant investments in data and predictive analytics technology that provides real-time financial, asset, and credit information for our collection team.
Brown & Joseph has been recognized as a top-performing telecom collection group in the U.S. and we have been endorsed as a preferred vendor by major telecommunications clients.
Our processes, procedures, security and results complement our clients’ accounts receivable management strategy.
Contract knowledge is critical for our collection team to navigate the complexities of the account to successful resolution.
Understanding early termination fee (ETF) calculations and data/roaming limits are essential.
This industry knowledge and expertise in areas critical to telecommunications enable us to successfully overcome:
- Carrier charges
- Early termination disputes
- Objections for non-payment
Telecom Collection Features
24/7 OpenAccess Portal
OpenAccess is the 24/7 online portal that allows our clients to view their accounts and securely place new accounts for collection at any time.
Brand Protection
One of our top priorities is protecting the brand of our clients. We foster an environment that is built on promoting a favorable customer experience for our clients’ accounts.
Customized Reports
Brown & Joseph hosts a fully automated Reporting Console that refreshes and distributes reports automatically to anyone at any time and on any recurring schedule.
Contingency Fee
Brown & Joseph operates on a contingency-fee basis, meaning if we don’t collect anything, you don’t pay anything.
Skip Tracing
Within our Special Investigations Unit (SIU) are several trained skip tracing specialists with years of experience in private investigations.
Litigation & Bankruptcy
As a member of the Commercial Law League of America (CLLA), Brown & Joseph has a network of attorneys nationwide that will help you during the litigation process at no extra cost.
No-Commitment 2nd Placements
Our 2nd placement program is the perfect way to “test drive” our unique capabilities.
We will review and score all accounts returned by your first agency as uncollectible and report our findings to you at no cost, and without disrupting any ongoing or current vendor relationships.