Values 2017-11-17T08:18:30+00:00

Assuring the Nation’s Insurers

“We have raised the bar in collection industry standards and ethics by first changing the way debt and debtors are defined and perceived. Our positive, intellectual and empathetic ethos and proprietary collection processes result in the greatest and quickest recoveries with a favorable customer experience. Brown & Joseph’s groundbreaking recovery methodologies and progressive ideologies are transforming the insurance collections industry.” – Chris Cappuccilli, Chief Executive Officer

Our Corporate Values

  • Loyalty with Mutual Respect – Fairness and Diversity is our company strength. We strive to create an open forum for honesty and equality.
  • Commitment to Quality – Clients are our benchmark of what true quality is leveled by their satisfaction and our ability to consistently exceed their expectations.
  • Full Accountability – Each of us is accountable for accurately communicating our goals and objectives in concert with our client’s goals and objectives; and collectively we all must make every effort to be successful personally and professionally.
  • Integrity and Honesty – All are responsible for conducting our professional and personal lives in an ethical manner. We must maintain the highest possible levels of personal and professional honesty and integrity for ourselves and our clients.

  • Productivity & Innovation – Let nothing keep you from expressing any idea and achieving your goals and objectives. Improve process and add value. Be aware and innovative by questioning and testing processes to make them better. Strive for process improvement on all levels.

  • Can-Do Attitude – Your attitude when taking on any task, more than anything else, affects its outcome. Everyone must be part of the solution. Be passionate to win.

  • Responsiveness  – The one constant is change.  Be flexible.  Be adaptable.  Be responsive in the most positive sense.  Anticipate, accept and foster change and subsequent needs.

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