We set the highest standards in licensure, compliance, bonding and insurance coverages that exceed state and federal mandates.

SSAE 18 SOC 1 Type II

An SSAE 18 audit examines the collection agency’s operating guidelines and activities, controls, policies and personnel. When the collection agency meets the quality, security, confidentiality, compliance and safety requirements, they would receive the American Institute of Certified Public Accountants’ Statement on Standards for Attestation Engagements. Certification is a significant achievement and distinguishes the agency within the collections industry.

PCI DSS Compliant

We are PCI DSS compliant, meaning that we adhere to a framework of specifications, tools, measurements and support resources to ensure the safeguarding of confidential cardholder information at every level.

Compliance with the PCI Data Security Standard is imperative to ensure that debtor payment card data is secure and proves we are committed to the highest identity and security standards to protect our clients.

insurance bonding

Brown & Joseph carries the highest amount of insurance bonding and coverages to protect our business operations, assets, personnel, as well as our clients and their financial interests.

Copies of our respective Certificates of Insurance and/or policy declarations pages are readily available upon request.

Associate Member of the National Association for Mutual Insurance Companies (NAMIC)

Brown & Joseph is an Associate Member of the National Association of Mutual Insurance Companies (NAMIC). NAMIC has been serving mutual insurance companies for over 120 years. It is the largest property and casualty insurance trade association with over 1,400 member companies.

Member of the Commercial Law League of America (CLLA)

The CLLA certifies commercial collection agencies who meet the CLLA’s rigorous certification standards. A certified agency uniquely distinguishes themselves by displaying the certification seal.

A.M. Best Recommended Expert Services Provider

Brown & Joseph is recommended and endorsed by A.M. Best as an “Expert Services Provider.” A.M. Best is the oldest and most widely recognized provider of ratings of insurers and the insurance industry. 

Being affirmed as “Expert Service Provider” is the most coveted and prestigious status sought after by service vendors to the insurance industry. It is critical to ask all collection vendors if they are A.M. Best affirmed.


Brown & Joseph is compliant with the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and the Telephone Consumer Protection Act (TCPA).

Member of the Association of Credit and Collection Professionals (ACA)

Brown & Joseph is a member of the Association of Credit and Collection Professionals (ACA). 

Active participation in trade association seminars and educational conferences ensures that collection personnel learn and have access to the most current events and changing laws that impact insurance recoveries.

Associations & Certifications

Get Started with Brown & Joseph

Statistics show that timeliness is the key to successful debt collection.

Your chances of collecting on a past-due account decrease each day, so we made our onboarding procedure quick and easy so you can start recovering more revenue right away.

Initial Call & Needs Assessment

First, you’ll speak to one of our representatives about your specific needs and financial goals.

Sign & Return Agreement

Next, you’ll be asked to sign and return a service agreement outlining our process, pricing and custom reports.

Submit Files for Collection!

Finally, you’ll be given access to our online claim submission portal where you can submit files for collection.

*Already working with another agency? Ask about our no-commitment 2nd placements program!

Take the First Step

Send us a message using the contact form and we will get back to you within one business day.


One Pierce Place
Suite 1225W
Itasca, IL 60143


(847) 758-3000


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