We set the highest standards in licensure, compliance, bonding and insurance coverages that exceed state and federal mandates.
SSAE 18 SOC 1 Type II
An SSAE 18 audit examines the collection agency’s operating guidelines and activities, controls, policies and personnel. When the collection agency meets the quality, security, confidentiality, compliance and safety requirements, they would receive the American Institute of Certified Public Accountants’ Statement on Standards for Attestation Engagements. Certification is a significant achievement and distinguishes the agency within the collections industry.
PCI DSS Compliant
We are PCI DSS compliant, meaning that we adhere to a framework of specifications, tools, measurements and support resources to ensure the safeguarding of confidential cardholder information at every level.
Compliance with the PCI Data Security Standard is imperative to ensure that debtor payment card data is secure and proves we are committed to the highest identity and security standards to protect our clients.
Brown & Joseph carries the highest amount of insurance bonding and coverages to protect our business operations, assets, personnel, as well as our clients and their financial interests.
Copies of our respective Certificates of Insurance and/or policy declarations pages are readily available upon request.
Member of the Commercial Law League of America (CLLA)
The CLLA certifies commercial collection agencies who meet the CLLA’s rigorous certification standards. A certified agency uniquely distinguishes themselves by displaying the certification seal.
A.M. Best Recommended Expert Services Provider
Brown & Joseph is recommended and endorsed by A.M. Best as an “Expert Services Provider.” A.M. Best is the oldest and most widely recognized provider of ratings of insurers and the insurance industry.
Being affirmed as “Expert Service Provider” is the most coveted and prestigious status sought after by service vendors to the insurance industry. It is critical to ask all collection vendors if they are A.M. Best affirmed.
FDCPA, FCRA, HIPAA and TCPA Compliant
Brown & Joseph is compliant with the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and the Telephone Consumer Protection Act (TCPA).
Founder of the Insurance Collection Executives (ICE) Education Committee
Associate Member of the National Association for Mutual Insurance Companies (NAMIC)
Brown & Joseph is an Associate Member of the National Association of Mutual Insurance Companies (NAMIC). NAMIC has been serving mutual insurance companies for over 120 years. It is the largest property and casualty insurance trade association with over 1,400 member companies.
Member of the Association of Credit and Collection Professionals (ACA)
Brown & Joseph is a member of the Association of Credit and Collection Professionals (ACA).
Active participation in trade association seminars and educational conferences ensures that collection personnel learn and have access to the most current events and changing laws that impact insurance recoveries.