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February 13, 2013
Recently, Brown & Joseph’s collection managers attended a training course given by the ACA International. Collection Floor Manager Training (February 5, 2013 – February 7, 2013) focused on three areas:
Brainstorming techniques for inventory and dialer management
Developing key performance indicators that pinpoint opportunities
Effectively coaching and managing staff
“Over 3 days our management team participated in an interactive forum that allowed us to share strategies for operating a compliant collection floor and improving the people, processes and performance of our organization. The managers shared concerns and discussed developing solutions for roadblocks in order to improve methods of monitoring, coaching and measuring our overall performance. Planning for growth and improving our current processes will contribute to the company’s success. It helps build the elite team that Brown & Joseph strives for!” said Tomara Bradley, Collection Manager of Brown & Joseph, Ltd. Tomara has been with the company for 10 years.
Brown & Joseph, Ltd. takes prides in hiring, developing and educating the best talent in the credit and collection industry. The company looks forward to participating in future classes.
Brown & Joseph, Ltd. is a proud member of the ACA International.