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Company News | Brown & Joseph

NAED Eastern Region 2013 Conference

November 2013

Brown & Joseph, Ltd. will be attending the National Association of Electrical Distributors (NAED) Eastern Region 2013 Conference. The Conference will be held on November 20, 2013 at the Marriott Orlando World Center in Orlando, Florida.

Brown & Joseph, Ltd. joined the NAED as an Allied Partner earlier this year.

About the Conference:

The Eastern Region Conference provides a forum for education, peer networking and B2B booth sessions. Attendance is recommended for upper and middle management, regional sales, operations, and branch managers from distributors, manufacturers, allied partners, and manufacturer reps.

The MISSION of the NAED is to be the voice of electrical distribution by providing members with the best in tools, information and assistance to help them thrive financially and to improve the electrical distribution channel. The four basic pillars of the NAED mission are to provide to our members - Networking, Advocacy, Education, and Defined Standards and Research.

Brown & Joseph, Ltd. Named 2013 Best Places to Work in Collections

ROLLING MEADOWS, IL, October 4, 2013 — Brown & Joseph, Ltd. was recently named as one of the Best Places to Work in Collections. This program was created by insideARM.com and Best Companies Group.

This survey and award program was designed to identify, recognize and honor the best places of employment in the collections industry, benefiting the nation's economy, its workforce and businesses. This year, more companies than ever participated and 35 met the standard to be selected. The Best Places to Work in Collections list is divided into three size categories: Small (15-74 employees), Medium (75-249 employees) and Large (250+ employees).

To be considered for participation, companies had to fulfill the following eligibility requirements:

- Be a for-profit or not-for-profit business;
- Be a publicly or privately held business;
- Have a facility in the United States;
- Have at least 15 employees in the United States;
- Must be in business a minimum of 1 year;
- Must be a Collection Agency, Collection Law Firm or Debt Buyer.

Companies from across the U.S. entered the two-part survey process to determine the Best Places to Work in Collections. The first part consisted of evaluating each nominated company's workplace policies, practices, philosophy, systems and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.

“Our President Kevin Walsh and I are very honored to have Brown & Joseph, Ltd. named as a winner of this prestigious award. We have known for quite some time that we have the best talent in the credit and collection industry today. Our employees, take great pride in our firm and our brand.  Employee satisfaction is an important element to our success and we look forward to being the leader in the credit and collections space. Thank you everyone!” said Chris Cappuccilli, Chief Executive Officer, Brown & Joseph, Ltd.

For more information on the Best Places to Work in Collections program, click here.


Brown & Joseph is a New Vendor Partner of TMPAA

ROLLING MEADOWS, IL, September 9, 2013 — Brown & Joseph, Ltd. is proud to announce that it is a new vendor partner of the Target Markets Program Administrators Association.
Brown & Joseph, Ltd. will be offering comprehensive commercial insurance A/R recovery programs to the Target Markets membership. Brown & Joseph, Ltd. adds value through assisting members in recovery of earned audits and group premiums, claims, subrogation, overpayments, premium finance and agent debit related debts nationwide, including outsourcing protocols.
Brown & Joseph, Ltd., unlike conventional collection agencies, is proven insurance proficient, is SSAE No. 16 certified and is an A.M. Best Expert Recommended Service Provider. The firm of Brown & Joseph dramatically reduces debt losses, dramatically reduces exposures and eliminates the administrative cost of insured requested re-audits. Additionally, the collection personnel of Brown & Joseph are proficient, experienced and knowledgeable in all commercial insurance related debt.
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About Target Markets Program Administrators Association
The Target Markets Program Administrators Association is an organization dedicated to the unique challenges of Program Specialists. The TMPAA defines Program Business as insurance products targeted to a particular niche market or class, generally representing a book of similar risks placed with one carrier. Administration is done through Program Specialists who have developed an expertise in that market or class. Administrative responsibilities are negotiated between the Specialist and Carrier, but would include underwriting selection, binding, issuing, billing, and often times marketing, premium collections, data gathering, claims management/loss control and possibly risk sharing. Program Specialists typically target their niches through differentiation either in product, risk management services, delivery mechanism or price. Specialists can distribute these programs on a retail or wholesale basis.

To learn more, visit Target Markets website.

Brown & Joseph Exhibiting at the ICE Conference 2013

Brown & Joseph, Ltd. is proud to announce that the company will be attending and exhibiting at the ICE Conference 2013 in Las Vegas October 21 - October 23.

Insurance Collection Executives, "ICE", is an industry organization dedicated to supporting the insurance collection professional. While the organization's roots date back more than 40 years, ICE addresses the many chanllenges faced by today's insurance collection professionals.

To learn more about ICE, visit www.theicesite.com.

Meet the Staff with Mark Maciejewski

August 16, 2013

The following is an interview with Mark Maciejeswki, Commercial Collector, Brown & Joseph, Ltd. The interview was conducted by Allison Sima, Sr. Marketing Communications Coordinator, Brown & Joseph, Ltd.

SIMA: Thank you for taking the time for this interview, Mr. Maciejewski. When did you join Brown & Joseph, Ltd.? How long have you worked in the collection industry?

MACIEJEWSKI: I started with Brown & Joseph 7 years ago this past February 9th. I have been in the A/R industry going on 12 years.

SIMA: Can you tell us a little more about your role with the company and your department?

MACIEJEWSKI: Part of my role with Brown & Joseph has been working what we call the ‘back end’. That would be the files that were already called upon by the ‘front end’ collectors for the first 90 days. I was also directed to call on some of what we call the ‘high profile’ files, which are ones we had trouble closing and are key to our portfolio for those clients. Today, I am leading the ‘back end’ which is now called the Legal Office, in capturing these uncollected dollars. I love the challenge. It’s what I do best. It’s like crunch time and that is how I approach it.

SIMA: During your tenure, can you tell us about a time when you had a difficult challenge to face and how you overcame it?

MACIEJEWSKI: Sure. We all face NSF payments. This particular situation was large, a very large 5 figure NSF where the debtor alleged we did not have permission to process the EFT. Because of our due diligence and Standard Operating Procedures (SOP) here at Brown & Joseph, as well as the ability to rely on our technology to safeguard our operation and clients portfolio, we simply reviewed the notes on file. The email was sent and received, and most importantly, we had the recorded call itself. Problem solved. The debtor had no other choice than to resolve the NSF and make an additional payment that was required. However this time, we demanded a wire transfer.

SIMA: What attribute, or attributes, do you think are important to possess when it comes to being a successful collector?

MACIEJEWSKI: Do not make any call personal. You can be firm and demanding without taking it to a place where you will not have an opportunity to close the deal for your client.

SIMA: As the economic climate has changed over the past several years, has it changed your role and/or collection methods?

MACIEJEWSKI: Honestly, NO! I do not allow too much to affect the way I go about my process of retrieving lost dollars for our clients. I am not saying I’m not flexible, but I have not made any drastic changes. My revenue stream has been at its best during our country’s toughest times.

SIMA: What do you like most about working for Brown & Joseph, Ltd.?

MACIEJEWSKI: Brown & Joseph has given me an opportunity to make a good living and provide for my family. Brown & Joseph has given me freedom to succeed and make mistakes. They understand what I do is not easy. Files that have been worked by others and rejected for multiple reasons, I turn into revenue. I like the ability to operate, under their direction, using my strategies to achieve our revenue goals. We have made a promise to our clients and I am the last ‘link’ in many ways before we would have to close the file. I love being in that position.

SIMA: What is your best advice to your peers in the credit & collection industry?
MACIEJEWSKI: Every no brings you closer to a yes. The key is less no’s to get to the yes. The old saying goes “I would rather be lucky than good.” Well, only if one understands what the definition of luck is - “When preparation meets opportunity”. Why is it that the same people always seem to make it happen? Those people are prepared to take advantage of the opportunity. They are simply prepared. Don’t wait for an opportunity, make it happen. It’s right there for the taking.

SIMA: Can you tell us something about you, personally, outside of the office?

MACIEJEWSKI: I would love to. I have been married to my beautiful wife Virginia Lynne for 32 years and we have a son, Brian. Brian and I are very close. We have a golden doodle, Barney, who is just the glue of the family. My wife and I love to cruise and we really love bicycling. We have been traveling around the Midwest this year participating in many event rides. Lastly, I also have been a bodybuilder for the last 15 years.

SIMA: Thank you, Mr. Maciejewski for your time and expertise.

MACIEJEWSKI: Thank you, it was my pleasure and thank you Brown & Joseph.

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