- Commercial Collection Agency
- International Debt Collection
- Client Services
SIMA: Thank you for taking the time for this interview, Mr. Maciejewski. When did you join Brown & Joseph, Ltd.? How long have you worked in the collection industry?
MACIEJEWSKI: I started with Brown & Joseph 7 years ago this past February 9th. I have been in the A/R industry going on 12 years.
SIMA: Can you tell us a little more about your role with the company and your department?
MACIEJEWSKI: Part of my role with Brown & Joseph has been working what we call the ‘back end’. That would be the files that were already called upon by the ‘front end’ collectors for the first 90 days. I was also directed to call on some of what we call the ‘high profile’ files, which are ones we had trouble closing and are key to our portfolio for those clients. Today, I am leading the ‘back end’ which is now called the Legal Office, in capturing these uncollected dollars. I love the challenge. It’s what I do best. It’s like crunch time and that is how I approach it.
SIMA: During your tenure, can you tell us about a time when you had a difficult challenge to face and how you overcame it?
MACIEJEWSKI: Sure. We all face NSF payments. This particular situation was large, a very large 5 figure NSF where the debtor alleged we did not have permission to process the EFT. Because of our due diligence and Standard Operating Procedures (SOP) here at Brown & Joseph, as well as the ability to rely on our technology to safeguard our operation and clients portfolio, we simply reviewed the notes on file. The email was sent and received, and most importantly, we had the recorded call itself. Problem solved. The debtor had no other choice than to resolve the NSF and make an additional payment that was required. However this time, we demanded a wire transfer.
SIMA: What attribute, or attributes, do you think are important to possess when it comes to being a successful collector?
MACIEJEWSKI: Do not make any call personal. You can be firm and demanding without taking it to a place where you will not have an opportunity to close the deal for your client.
SIMA: As the economic climate has changed over the past several years, has it changed your role and/or collection methods?
MACIEJEWSKI: Honestly, NO! I do not allow too much to affect the way I go about my process of retrieving lost dollars for our clients. I am not saying I’m not flexible, but I have not made any drastic changes. My revenue stream has been at its best during our country’s toughest times.
SIMA: What do you like most about working for Brown & Joseph, Ltd.?
MACIEJEWSKI: Brown & Joseph has given me an opportunity to make a good living and provide for my family. Brown & Joseph has given me freedom to succeed and make mistakes. They understand what I do is not easy. Files that have been worked by others and rejected for multiple reasons, I turn into revenue. I like the ability to operate, under their direction, using my strategies to achieve our revenue goals. We have made a promise to our clients and I am the last ‘link’ in many ways before we would have to close the file. I love being in that position.
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