Disability Overpayment Collections
Services we provide by type
Long Term Disability due to Retro Social Security payments
Return to work
Provider overpayments (Dental and Medical)
Member overpayments (Dental and Medical)
Wrongful payments of life beneficiary payments
Wrongful payments of annuity benefits
Medical Earned premium recovery
Worker’s CompensationInternet website “Open Access” for client remote auditing
Open Access via the website
ReportsFlexibility to measure results within client requirements
Fully customized reporting capabilities
Business objects reporting capabilities
Dedicated Staff for report management and developmentClient on site audits
Many of our clients perform audits twice to three times per year to insure celebrity news
SOW compliance, site and information security compliance and HIPAA compliance.Client services structure and support hoursBrown and Joseph has a dedicated team for client supportSupport hours are Monday through Friday 8:00 Am to 5:00 PM centralEach client has two dedicated support personnel with management oversightOur support personnel are trained in all insurance subject matter issues Client services operates as a liaison between all areas and our clientsClient support can be requested via the phone, 888-829-9997 or e-mail at email@example.comCustomized reportingCustomized remittance including wire transfer capabilitiesLong Term Disability Specific Services and ResultsBrown and Joseph, Ltd provide recovery services
Our early intervention program – With this program disability overpayment cases are placed for recovery within 10-day from the date the initial overpayment is calculated and the notification letter is sent. Placing these cases during this time frame will maximize recovery of the overpayment simply because we address the issue with the claimant before they have a chance to spend to the money on other pressing issues. Our historical success recovery percentage of this program is 75 to 80%. Note: that this program is more customer service oriented and designed to assist them with the return process.
Overpayment Collection program – This program is for cases that have been in overpayment status from 11 days past due to 90 days past due and received limited recovery treatment through your internal staff.
Aged overpayment – This program addresses older overpayments that have received extensive internal recovery treatment through your internal staff.