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Disability Overpayment Collections | Brown & Joseph

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Disability Overpayment Collections

Services we provide by type

Long Term Disability due to Retro Social Security payments
Return to work
Provider overpayments (Dental and Medical)
Member overpayments (Dental and Medical)
Wrongful payments of life beneficiary payments
Wrongful payments of annuity benefits
Medical Earned premium recovery
Worker’s Compensation

Internet website “Open Access” for client remote auditing

Open Access via the website
Real time
24/7 access
Collection notes
Trust
Letters
Action codes
Reports

Flexibility to measure results within client requirements

Fully customized reporting capabilities
Business objects reporting capabilities
Dedicated Staff for report management and development

Client on site audits

Many of our clients perform audits twice to three times per year to insure celebrity news SOW compliance, site and information security compliance and HIPAA compliance.

Client services structure and support hours

Brown and Joseph has a dedicated team for client support
Support hours are Monday through Friday 8:00 Am to 5:00 PM central
Each client has two dedicated support personnel with management oversight
Our support personnel are trained in all insurance subject matter issues
Client services operates as a liaison between all areas and our clients
Client support can be requested via the phone, 888-829-9997 or e-mail at clientservices@brownandjoseph.com
Customized reporting
Customized remittance including wire transfer capabilities

Long Term Disability Specific Services and Results

Brown and Joseph, Ltd provide recovery services

Our early intervention program – With this program disability overpayment cases are placed for recovery within 10-day from the date the initial overpayment is calculated and the notification letter is sent. Placing these cases during this time frame will maximize recovery of the overpayment simply because we address the issue with the claimant before they have a chance to spend to the money on other pressing issues. Our historical success recovery percentage of this program is 75 to 80%. Note: that this program is more customer service oriented and designed to assist them with the return process.
Overpayment Collection program – This program is for cases that have been in overpayment status from 11 days past due to 90 days past due and received limited recovery treatment through your internal staff.
Aged overpayment – This program addresses older overpayments that have received extensive internal recovery treatment through your internal staff.